I have paid for my PDF pattern but have not received a link to download it. Where is it?
If you did not receive an email with a link to download your pattern immediately after purchasing your pattern, there are two likely causes for this:
1. You paid via PayPal and have used an out of date email within your PayPal account. Your PDF pattern was likely sent to this email! Either check this email or email us (firstname.lastname@example.org) from your current address so that we can send the pattern to the correct inbox.
2. You paid via PayPal using your bank debit account (PayPal refers to this as paying with an 'echeque'). It can take several days for an echeque to be cleared by your bank and your pattern will not be automatically sent until payment is processed. Email us (email@example.com) if you need your pattern sooner. I'm sure we can help you out!
How do I use your PDFs?
You will need to open the zipped folder, view the PDF on your computer, and then print it true to size. To find out how to do all this, head to our detailed tutorial!
I didn't get an email after I made a PDF purchase. Why?
Make sure to check the e-mail address that is attached to your PayPal account (it may be a different one than you think!), and check the junk folder of your email. If you still can't find an email from us, it may be that you checked out without adding any email address at all. If this is the case, contact us and we will add an email to your order for you!
I downloaded the pattern on my iPad or tablet. Can I still use it?
All of our patterns come in a zipped folder, so make sure you have an app, such as iZip, to unzip the folder! Then, as long as your iPad is set up with a wireless printer, you should be in business.
I don't have a printer. How do I use your Print Shop files?
Our patterns all come with two Print Shop Versions which are suitable for print shops with roll feel printers which measure 36" wide (common in North America) or for A0 pages (common in Europe and Australia). Make sure to inform the print shop that you do not want any scaling - you would like your pattern printed full size. Most print shops do not charge very much for this service (expect $10-30 CAD) and it's very convenient - there's no cutting and taping pages together! If you can't find a print shop locally, try searching for sewing pattern printing companies online. They are becoming increasingly common and will sometimes even ship you your pattern for free if you are domestic!
Does the Print at Home file use Letter or A4 paper?
It can use either! Each page's contents are contained to a 7.5" x 10" box which fits nicely on both Letter and A4 paper.
My test square measures 3" but, for some reason, the top and bottom (or right and left) edges of each page have been cut off! Why is this?
You likely have "Choose paper source by PDF page size" selected in your printer dialogue box. You will find this check box near where you selected "Actual Size" or "No Scaling". Make sure this box is left un-checked!
What do I get with my purchase?
All of our patterns come in a sturdy chip-board folder with a string closure for maximum re-usability. The instruction booklet is staple-bound and lays nice and flat while you sew. The tissue pattern is professionally printed on 8# tissue paper. Lastly, we include a Thread Theory garment tag for the ultimate finished product!
How long does delivery take?
We process and ship orders within three business days via Canada Post. When purchasing your patterns you have the option to choose between several shipping methods while checking out. These can take anywhere between 1 to 7 business days, so choose whichever option suits your preference!
I have an online store; can I sell your PDF patterns?
Please send us an email to firstname.lastname@example.org and we'd be happy to discuss this with you!
I have an eBay/Etsy store; can I make a wholesale account?
Sorry, we will only wholesale to brick-and-mortar stores or online stores with their own domain.
How many patterns do I need to buy to get wholesale pricing?
The minimum order quantity is 10 patterns in total per order and can be any combination of our available patterns.
This sounds great! How can I make a wholesale account?
It's as easy as sending us an e-mail to email@example.com! Let us know a bit about your store (your name, website and shipping address) and we'll reply with a link to ordering info.
Shipping, Currency and Returns
What taxes will I be charged?
If you are from within Canada, you will be charged GST on top of the listed price of your purchase. If you are ordering a PDF pattern and you are from the European Union, you will be charged VAT on top of the listed price of your purchase due to the digital goods regulations that were put in place by the EU in January 2015.
How much will shipping be?
We charge the exact price that Canada Post charges you - the price is based on the weight of your order and the shipping method that you choose upon checkout. We do not charge handling! You can see your shipping options at checkout and select everything from affordable letter mail to well tracked Xpresspost depending on the weight of your order and your preference.
How soon will my purchase ship?
We strive to package and mail orders twice a week (usually Monday and Thursday). If you need to cancel your order prior to shipping, please let us know right away as we will be packing it within 48 hours!
Can I return a PDF pattern?
If you bought a PDF pattern you already own or found the pattern won't work for you for one reason or another, that's not a problem! Please email us with your order number and we will refund your purchase for you.
I would like to return patterns or tools that have been shipped to me, how can I do so?
Please send us an email to firstname.lastname@example.org explaining the issue with the patterns or tools. Depending on the size of your order, there are a number of ways to proceed - we will find a return or refund solution that works for everyone!
I'm stuck on a sewing step! Where can I get help?
We're here to help! Here are some places you'll find answers to your questions:
1. Sew-alongs: Most of our designs are accompanied by fully photographed tutorials that you can find here.
2. The Thread Theory Sewing Community: We have a very active Facebook group that you are welcome to join. Members frequently post questions and photos asking for everything from fitting advice to help on a specific sewing step. You'll find friends, inspiration and answers!
3. Email or message Morgan: Use our chat box (bottom right on our website) or email Morgan directly at email@example.com. She'll do her best to respond to your question within 48 hours (during weekdays).
What languages are your patterns in?
Our patterns are all in English and some of our designs are also include free translations of our instruction booklets in French. The Fairfield Button-up, our best seller, has even been translated into German!
Are seam allowances included?
Yes. Seam allowances are included in all of our patterns. The seam allowances can vary for each design. You will find the exact amounts detailed within each instruction booklet.
How do I choose a size?
Within each instruction booklets you will find details on measuring the recipient and some garments from their closet to ensure the garment and body measurements for your chosen pattern will suit them. You'll find lots of tips on which body measurement to prioritize and how to make basic fit adjustments. Within our sew-alongs you will find even more detailed fitting advice. You might also like to check out our tutorial on taking detailed measurements.